Shipping and Refunds
You will receive an email regarding delivery once your order has been processed. If you don’t receive an email within 1 working day of placing your order, please contact us.
An email will be sent regarding delivery once your order has been processed.
Domestic Delivery
Lagos: 2-3 working days
All other states: 3 - 5 working days
International delivery
We deliver to all countries worldwide, with an estimated timeframe of 5-14 working days
Heat Exposure
For deliveries within Nigeria, It is likely for our Body Butter to melt in transit due to the warm climatic condition of Nigeria. The volume of our Body Butter may shrink and the contents may melt completely. Please be certain that the quality of the Butter will not change but as it solidifies, the texture may change & content may appear to be less. To solidify melted Body Butter, place in the refrigerator for up to 10 minutes and then leave at room temperature.
Please ensure that items ordered are delivered to secured locations where products will not be exposed to heat for a long period time. Do not leave items under the sun, in very hot places, cars., outside or gatehouses. We will ensure to preserve items as they are delivered to you. For all deliveries outside of Nigeria, a heat controlled environment is used by our courier company.
We do not offer refunds for items that melt during shipping.
Refunds and Exchange FAQs
We do not offer refunds or exchange of products after sale on items delivered in good condition.
Q: How do I cancel my order to get a refund?
A: In order to deliver your products efficiently, we begin processing your order as soon as it is placed. Unfortunately, once orders are placed, they cannot be cancelled or modified.
Q: Can I request a Refund or Exchange?
A: Our products are made to the highest standards in a quality-controlled environment. Due to hygiene reasons, we do not accept exchanges or returns on items delivered in good condition, so please choose carefully. If in a rare case, you are not satisfied with it, please contact us immediately on 08139437407 or info@toriara.com
Q: My Item(s) arrived damaged, what should I do?
A: Please contact us immediately on 08139437407 or info@toriara.com
Q: When is an exchange applicable?
A: When a product spilled in transit is reported to us within 24 hours.
Q: I typed in the wrong address and need to change it
A: Please contact us immediately on 08139437407 or info@toriara.com. However, once orders are processed, they cannot be cancelled or modified. Where a wrong address is provided, and items are undeliverable at first attempt, you will be charged for a second delivery attempt.
Q: Can I exchange my items purchased from any retailer/stockist or distributor?
A: Unfortunately, Toriara Natural cannot facilitate returns or exchanges of items purchased from anywhere other than toriara.com. Please contact the retailer directly.
